In my job, I work with various departments to help them switch over from our old legacy software to a new software that’s going to be used throughout the company. The group I’m working with currently is Customer Service. I’m looking for gaps between the old system and new system, documenting new processes and designing a training program and website for the department. It’s “challenging”.
They like their old software and want the new program to work exactly the same. Well it’s not going to. I’m starting to think that they believe if they are difficult and demanding enough that we will customize the hell out of the new software or better yet, just give up on installing it at all. Some people are even planning on retiring to avoid learning a new program!
I do empathize, I understand how hard it can be to learn something new. I understand wanting to stick with the old, tried and true. Boy! Do I understand these things! So I’m trying to be patient and reassuring. I keep telling them, you’ll get used to the new software and eventually the new becomes the old. You start to see the advantages. It’s even kind of exciting sometimes! You are smarter than you think and you’ll figure this all out and become more and more confident as you go along.
So far, my pep talks are not hitting home, at least not with my software users, and I feel sorry for them. But it’s a good lesson for me to see how short-sighted their viewpoint is. To see how unpleasant they are to be around, all stuck in the muck and whiny like that. How hard they make things not just for me but for themselves by putting all their energy into fighting against a change that’s going to happen, that is happening, no matter what they think, want, or feel.
It’s tough feeling like you have no control or say in your future. The thing is that they do. But they have to expend some positive energy into building something better than what they had. Of thinking outside the box and not just try to develop a system to copy the one that they had.
The old system is being replaced because it had reached it’s limits and can no longer meet our needs. There might be better ways of operating and accomplishing their goals if they just look at it with fresh eyes. They could be having some fun with this. They could be excited about the chance to really make this thing work, and work well.
It’s so much easier to adjust to a software change than a huge life change. So while I understand, I also want to scream, “Get over it you bunch of wimps!”
Horse Keeping Update
We had a cold snap the past week and this is what I’ve been dealing with.
Ice, and there’s that load of manure that will need to be moved from it’s spot behind the barn to the manure pile out in the pasture.
My biggest problem is that we had some warm weather before the cold snap and when the puddles and mud froze, it froze into ruts and mounds that are making it difficult to open and close the sliding barn door.
I hate to lose the snow and move into mud season but I am looking forward to this week’s thaw and the chance to dig out under the door once the ground thaws some. Right now, it’s too rock hard.
Java and I went skijoring this morning. She ran really hard for the first downhill part of the course and then dragged the rest of the way around. She seems to have more energy when we go in the afternoon or when she has a skier in front of her that she wants to catch.
She does a lot of this when we are skijoring. She’s running and suddenly notices a leaf and puts on the brakes.
Love that last photo of Java! Change can be difficult..lots of us are stuck in our ways..I know I sure am and resist change too..it was almost 30 here today!! 🙂
What an analogy between something as little as a software change and the huge life changes that all of us will face at one point or another. I like it, and it teaches me a lesson.
Oh, the ice and manure looks like a tough job!
But, Java the clown looks as happy as can be. I’m glad that the two of you have such fun together!
Change is different, scary and unknown and we all fight it. I hate that your havin’ such a problem with that big old barn door, they can be such a pain! That Java is a ham and a half, isn’t he. Great pictures girl!!!
Have the best week, hon!!!
Manure popsicles…Java’s fave!
(and love the photo of her chasing the leaf…sort of cat-like)
It’s funny, when you go through life’s traumas…changing software seems so non-important!
Ah, such a wise post, grasshopper. I can well remember being disgruntled when the university switched over to new purchasing software system a few years ago – hopefully I wasn’t too grumbly and whiny and resistant before I buckled down and learned the new system, though. And there’s something to be said about being ahead of the curve when a change is inevitable. There are opportunities in being on of the first to learn the new system, eh? I need to remember that – tuck it away for the future.
Far Side – It was almost 40 here on Saturday!
KB – I learn a lot from the things that will really bug me about how other people react to things. If it REALLY bugs me, it’s probably something I’m guilty of in some area of my life and I need to watch out for. Java, as always, is entertaining. I’ve got some video clips of her I’ll be working on.
Nezzy – Change is hard but you sure do learn a lot from it. Some of the lessons I’d rather skip though.
Lynn – Ain’t it the truth! Some things that were a big deal just don’t matter so much anymore.
Dog Geek – I know what it’s like to have software shoved down your throat without having any input. That’s what we want to avoid. We want input. But we need some “can do” attitudes. I know you have that already.
Eeek. Lesson for sure. I promise I’ll stop sniveling about our blog glitches since the platform shift and redesign. Really. :o)
Sorry about the ruts and frozen manure, etc.